Privacy Policy

PRIVACY POLICY Last Updated: August 5, 2025

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Welcome to FlowmaticLabs. Your privacy matters to us, and we are committed to protecting the personal information you share while using our automation services and integrations, including those that interact with Meta platforms such as Facebook, Instagram, and WhatsApp.

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1. Who We Are FlowmaticLabs (“we,” “our,” or “us”) is an automation agency that builds and deploys business process automations across platforms. We offer services that may involve access to data from Meta, Google, CRMs, and other third-party tools.

If you have questions about how we handle your data, contact us at: 📩 connect@flowmaticlabs.com 📞 +20 106 959 1087

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1. What This Policy Covers This Privacy Policy outlines how we collect, use, share, and protect your personal data when you:

Visit our website, landing pages, or interact with our bots.

Use our automation services or platforms connected to Meta tools.

Submit data through forms, APIs, or integrations we manage.

This policy applies to all users, clients, and visitors who interact with our services, regardless of location.

1. Information We Collect a. Information You Provide Full name, business name, email address, phone number

Project requirements, documents, support messages

Any other data you submit when working with us

b. Information We Collect Automatically Device data (IP, browser type, operating system)

Cookies and tracking technologies

Interaction logs with our services and bots

c. Data from Integrated Platforms Meta (e.g., Facebook/Instagram pages, ad account data, WhatsApp metadata)

Google Analytics, CRMs, or any third-party platform you choose to connect

We only collect what’s necessary to fulfill the service you requested or what you authorized via integration.

1. How We Use Your Information We use the information we collect to:

Deliver and support automation workflows

Monitor performance and security

Improve features and functionality

Communicate with you about your services or inquiries

Comply with legal obligations and platform terms

We do not sell your personal data. Ever.

1. Meta Platform Compliance We strictly comply with Meta’s Platform Terms, Developer Policies, and Data Use Restrictions, including:

Only accessing data required to provide the requested functionality

Not using Meta platform data for unrelated advertising, analytics, or profiling

Promptly deleting or anonymizing data no longer in use

Maintaining a live and publicly accessible privacy policy

1. Legal Bases (Where Applicable) Depending on your location (e.g. EU, UK), we process your data under these legal bases:

Consent – For marketing or optional features

Contractual Necessity – To deliver the services you requested

Legitimate Interest – To operate our business and secure our systems

Legal Obligation – When required by law

You have the right to withdraw consent at any time.

1. Data Sharing We may share your information with:

Cloud service providers (e.g., hosting, storage, infrastructure)

Official platform APIs (e.g., Meta, Google) when performing authorized actions

Legal entities in case of audits, disputes, or regulatory requests

Subcontractors or partners operating under NDA and data protection agreements

We never share your information for advertising purposes unless explicitly authorized.

1. Cookies & Tracking We use cookies and similar technologies to:

Analyze website traffic

Improve user experience

Measure campaign effectiveness

Secure platform sessions

You can manage your cookie preferences using your browser or device settings.

1. Data Retention We retain personal data only as long as:

It's required to deliver the service

You're an active user or client

We're legally obligated to keep it

After that, data is either securely deleted or anonymized.

1. Data Security We take data security seriously and implement:

End-to-end encryption

Role-based access control

Secure cloud infrastructure

Regular audits and monitoring

However, no system is 100% secure. If a breach occurs, we will notify affected users promptly.

1. International Data Transfers If your data is transferred internationally (e.g., between the EU and Egypt), we ensure legal safeguards are in place—such as Standard Contractual Clauses or equivalent protections.

2. Your Rights You have the right to:

Access your personal data

Request corrections or deletions

Object to processing

Withdraw consent

Request data portability

File a complaint with a relevant authority

To exercise your rights, e-mail us at connect@flowmaticlabs.com

1. Children's Privacy Our services are not intended for children under 16. We do not knowingly collect or store data from minors. If you believe we’ve unintentionally collected such data, contact us for immediate deletion.

2. Policy Updates We may revise this policy periodically. If major changes occur, we’ll notify you by email or through a site notice. The latest version will always be posted here with the effective date.

Contact Us For questions, concerns, or data access requests:

FlowmaticLabs 📩 connect@flowmaticlabs.com 📞 +20 106 959 1087